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MIDTERM  EXAMINATION
Fall 2009
MGT301- Principles of Marketing (Session - 4)
Ref No: 1058276
Time: 60 min

A marketing manager of a large consumer foods company is studying distribution, promotion, and price of the company's product. Marketing manager is studying which one of the following concepts?
       ► Marketing plan
       ► Marketing strategy
       Marketing mix
       ► Market offering
   
Question No: 3    ( Marks: 1 )    - Please choose one Whichone of the following options represents this statement “What place do you want your product to hold in the consumer’s mind”?

       ► Product
       Positioning
       ► Promotion
       ► Place
   
Question No: 4    ( Marks: 1 )    - Please choose one
 Relationship marketing is a consistent application of up to date knowledge of individual customers to product and service design. Why it is communicated interactively to customers?

       ► For delivering short term value & satisfaction to customers
       For delivering long term value & satisfaction to customers
       ► For delivering short term value to management 
       ► For delivering long term value to management
   
Question No: 5    ( Marks: 1 )    - Please choose one
 An important concept in which we realize that losing a customer means losing more than a single sale. It means losing the entire stream of purchases that the customer would make over a lifetime of patronage. Which one of the following options reflects this concept?

       ► Net profit
       Customer lifetime value
       Relationship marketing
       ► Market share
   
Question No: 6    ( Marks: 1 )    - Please choose one
 When a church targets different demographic groups to increase attendance, it is an example of which of the following options?

       Not-for-profit marketing
       ► Mindless marketing
       ► Ethics in marketing
       ► Societal marketing
   
Question No: 7    ( Marks: 1 )    - Please choose one
 Airlines offer frequent flier marketing programs to build value and satisfaction into the customer relationship. Using this approach, airlines add which of the following benefits to the customer relationship?

       ► Social benefits
       ► Structural benefits
       Financial benefits
       ► Old age benefits
   
Question No: 8    ( Marks: 1 )    - Please choose one
 The digital age will fundamentally change customers’ thinking of convenience, speed, price, product information and service. This new consumer thinking will affect which one of the following businesses?
       ► A few businesses
       Every business
       ► Established businesses
       ► Starting up businesses
   
Question No: 9    ( Marks: 1 )    - Please choose one
 Some banks have increased their market share by offering accounts especially for children in another city. This example illustrates which of the following growth strategies?
       ► Market penetration
       Market development
       ► Horizontal diversification
       ► Conglomerate diversification
   
Question No: 10    ( Marks: 1 )    - Please choose one
 Which of the following sets refers to the order or sequence of marketing management functions?


       ► Control – implementation – market planning
       ► Market planning – control – implementation
       ► Implementation – control – market planning
       Marketing planning – implementation - control
   
Question No: 11    ( Marks: 1 )    - Please choose one
 Your colleague is confused about using the marketing research process. In which footstep he is feeling difficulty?

       ► Defining the problem
       ► Defining the research objectives
       ► Defining the problem and research objectives
       ► Researching a research agency to help
   
Question No: 12    ( Marks: 1 )    - Please choose one
 Gathering secondary information is one of the steps of developing the research plan. What does the meaning of secondary information in marketing research?

       ► That does not currently exist in an organized form
       That already exists somewhere, having been collected for another purpose
       ► That the researcher can obtain through surveys and observation
       ► That already exists somewhere in an organized form
   
Question No: 13    ( Marks: 1 )    - Please choose one
 Which method of research can be used to obtain information if people are unwilling or unable to provide?

       Observations
       ► Focus groups
       ► Personal interviews
       ► Questionnaires
   
 Which one of the following statements BEST characterizes marketing research?

       ► Research is a continuous process, providing a constant flow of information
       Research is conducted on a special-project basis
       ► Research is performed when routine information is required
       ► Research is the basis for making recurring marketing decisions
   

 ABC Research Group must guard against problems during the implementation phase of marketing research for its clients. Typically, management will not encounter which of these problems?

       ► Respondents who refuse to cooperate or give biased answers
       ► Interviewers who make mistakes or take shortcuts
       ► Interpreting and reporting the findings
       ► Primary data that conflict with secondary data
   

 Research of buying decisions by large companies to find out what they buy, where they buy, how and how much they buy refers to which one of the following buying decision?

       ► Market buying decision
       ► Consumer buying decision
       ► Social buying decision
       ► Group buying decision

 Society’s relatively permanent and ordered divisions whose members share similar values, interests and behaviors reflect which one of the following option?

       Social classes
       ► Habitual buyers
       ► Charismatic leaders
       ► Opinion leaders
   

 Which one of the following factor relates to family that influences consumer behavior?


       ► Cultural
       ► Social
       Personal
       ► Business
   

 The buying process starts from which one of the following stage in which the buyer recognizes a problem or need?


       Need recognition
       ► Information search
       ► Evaluation of alternative
       ► Purchase decision
   
Question No: 20    ( Marks: 1 )    - Please choose one
 You purchase cleaning supplies for your custodial help regularly.  It is showing which buying situation?

       ► Modified rebuy
       ► Straight rebuy
       ► Modified straight rebuy
       ► Consumer buy
   

 “A purchase in which the customer buys the same goods in the same quantity on the same terms from the same supplier” refers to which one of the following buying situations?
       ► New-task
       Modified rebuy
       Straight rebuy
       Negotiated
   

 When a company caters to clothing, cosmetics and toiletries markets, it is probably using which type of segmentation?
       ► Demographic
       Gender
       ► Behavior
       ► Geographic
   

 Mr. ABC and his staff have decided to use target marketing to reach their sales goals.  Which are their three steps (in order) to target marketing?

       ► Market segmentation, market positioning and target marketing
       Market segmentation, target marketing and market positioning
       ► Market alignment, market segmentation and market positioning
       ► Market recognition, market preference and market insistence
   

 Which of the following are industrial products that aid in the buyer’s production or operations, including installations and accessory equipment?
       ► Materials
       ► Specialty items
       Capital items
       ► Supplies
   

 Developing a product or service involves defining the benefits that it will offer. The benefits such as quality, features and design, style that are communicated and delivered comes under which of the following categories?

       ► Private brands
       Product attributes
       ► Consumer products
       ► Product mixes
   

 Marketers need to position their brands clearly in target customers’ minds. The strongest brands go beyond attributes or benefit positioning. On which of the following basis the products are positioned?
       ► Desirable benefit
       ► Good packaging
       ► Strong beliefs and values
       ► Customer image
   

 An organization with several product lines has which one of the following mix that consists of all the product lines and items which a particular seller offers for sale?

       Product mix
       ► Brand mix
       ► Consumer mix
       ► Packaging mix
 With what groups do firms conduct concept testing for new products?

       ► Suppliers
       ► Employees
       Target customers
       ► Focus groups
   

 After concept testing, a firm would engage in which stage for developing and marketing a new product?

       ► Marketing strategy development
       ► Business analysis
       ► Product development
       ► Test marketing
   

 If the company’s sales are slow down, and profits level off or decline. At which stage the company has reached?

       ► Introduction
       ► Decline
       ► Growth
       ► Maturity
   

 Which of the following marketing mix activity is most closely associated with newsletters, catalogues and invitations to organization-sponsored events?
       ► Pricing
       ► Promotion
       ► Distribution
       ► Product
   

 Three main strategies for intensive growth are market penetration, product development and ______________.
       ► Product improvement
       ► Market saturation
       ► Market growth
       Market development
   

 Buying goods and services for further processing or for use in the production process refers to which of the following markets?
       ► Consumer markets
       ► Government markets
       Business markets
       ► International markets
   

 Which one of the following factor does not affect the economic environment of organizations?

       Donation to hospital
       ► Exchange rate
       ► Value added tax
       ► Disposable income
   

 Which one of the following are the MOST useful source of speedier and more comprehensive information?

       ► Suppliers
       ► Key customers
       Company reports
       ► Sales force
   
 Which one of the following steps in the marketing research process deals in "defining the problems and research objectives, implementing the research plan, and interpreting and reporting the findings"?

       ► Developing the research budget
       ► Choosing the research agency
       ► Choosing the research method
       ► Developing the research plan
   

 Which one of the following sets represents 4 C’s of the marketing mix?

       Customer solution, cost, convenience, communication
       ► Customer, cost, convenience, comfort
       ► Convenience, communication, coverage, cost
       ► Cost, coverage, communication, consultancy

 Chimney Sweeps employs people to clean fireplaces and chimneys in homes and apartments. The firm is primarily the marketer of which one of the following?
       ► An image
       A service
       ► A good
       ► An idea
   

 In BCG matrix, which one of the following SBUs finances the company’s question marks and stars?

       ► Dogs
       Stars
       ► Cash cows
       ► Question marks
   
Note: Confusing question has no clear dimension

 Environmental groups are one kind of which of the following publics?

       ► Citizen-action publics
       ► Media publics
       ► Government publics
       ► Local publics
   

 Trend analysts labeled the specific areas of concern regarding natural environment. Identify those trends in the firm’s natural environments.